All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

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StarRez Regions ? Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality ? Operational
Email Sending Operational
StarRez Cloud Payment Service ? Operational
Ancillary Services Operational
90 days ago
100.0 % uptime
Today
StarCare Online Operational
Self-Service Portal Operational
90 days ago
100.0 % uptime
Today
Mercury Cloud Operational
90 days ago
100.0 % uptime
Today
North America ? Operational
90 days ago
100.0 % uptime
Today
EMEA ? Operational
90 days ago
100.0 % uptime
Today
Housing Director Cloud ? Operational
90 days ago
99.46 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - This incident has been resolved.
Mar 8, 02:09 UTC
Monitoring - Our upstream has confirmed the issues have been identified and all customers sites are now coming back online.
StarRez will continue to monitor the situation and will close this incident once stability has been confirmed.
- Next update expected as warranted by a change of events.

Mar 7, 23:41 UTC
Update - Our upstream vendor has confirmed that there is a major outage and are actively investigating.
- StarRez Engineers are actively reviewing this issue and will continue working with the vendor.
- Next update expected within the next hour, or as warranted by a change of events.

Mar 7, 22:48 UTC
Investigating - Housing Director Customer's are currently experiencing an unexpected service disruption accessing Housing Director and related services.
- Engineers are actively reviewing this issue.
- Next update expected within the next hour, or as warranted by a change of events.

Mar 7, 22:35 UTC
Mar 7, 2024
Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.