All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

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StarRez Regions ? Operational
90 days ago
99.97 % uptime
Today
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Africa North Operational
90 days ago
99.97 % uptime
Today
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality ? Operational
Email Sending Operational
StarRez Cloud Payment Service ? Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
Mercury Cloud Operational
North America ? Operational
EMEA ? Operational
Housing Director Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 28, 2025

No incidents reported today.

Mar 27, 2025
Resolved - This incident has been resolved.
Mar 27, 12:47 UTC
Monitoring - A fix has been implemented with all sites functionality restored.
Mar 27, 12:08 UTC
Identified - We have identified an issue causing customers to lose Adobe Sign functionality.
Customers with Adobe Sign and vanity domains on their Portalx will have lost both Adobe Sign and vanity domain functionality.

Engineers are currently rolling out a fix for this issue with some sites functionality already restored

Mar 27, 11:57 UTC
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Resolved - This incident has been resolved.
Mar 19, 01:35 UTC
Update - We have received confirmation from our upstream vendor regarding ongoing issues and are actively monitoring the situation.
Mar 19, 00:39 UTC
Monitoring - We are currently investigating a network degradation issue in East US that may result in increased latency.

Our team is actively monitoring the situation.

Mar 19, 00:34 UTC
Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.