All Systems Operational

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Welcome to the StarRez Cloud status page.
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StarRez Regions Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Africa North Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality Operational
Email Sending Operational
StarRez Cloud Payment Service Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
Mercury Cloud Operational
North America Operational
EMEA Operational
Housing Director Cloud Operational
Iris Cloud Operational
Iris Conference Operational
Iris Registration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Mercury Cloud Maintenance Feb 1, 2026 15:00-18:00 UTC

The StarRez Platform Team will be upgrading Mercury Cloud to version 2025.4.9512, maintenance is scheduled to run on:

-AMERICA's: Sunday, Feb 1st 10:00 - 13:00 EST
-EMEA: Sunday, Feb 1st 15:00 - 18:00 GMT

During this time there is an anticipated outage window of 10 minutes during which Mercury Cloud will be unavailable/inaccessible.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your Mercury Cloud environment.
Posted on Jan 16, 2026 - 14:57 UTC
Jan 29, 2026

No incidents reported today.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Service Disruption - MFA and Email Delivery - Global
Resolved - This incident has been resolved.
Jan 23, 08:22 UTC
Update - We are continuing to monitor for any further issues.
Jan 23, 06:00 UTC
Monitoring - We are aware of an ongoing Microsoft 365 outage that is affecting email delivery to Outlook mailboxes.

This is a downstream issue within Microsoft 365 and is separate from StarRez Cloud. As a result, some customers may experience delays or failures in receiving MFA-related emails.

We are monitoring the situation closely and will provide updates as more information becomes available.

Further details are available via Microsoft’s status page:
https://status.cloud.microsoft/

Apologies for any inconvenience caused,
StarRez Team
Jan 22, 23:26 UTC
Investigating - We are aware of an ongoing Microsoft 365 outage that is affecting email delivery to Outlook mailboxes.

This is a downstream issue within Microsoft 365 and is separate from StarRez Cloud. As a result, some customers may experience delays or failures in receiving MFA-related emails.

We are monitoring the situation closely and will provide updates as more information becomes available.

Further details are available via Microsoft’s status page:
https://status.cloud.microsoft/

Apologies for any inconvenience caused,
StarRez Team
Jan 22, 23:25 UTC
Jan 22, 2026
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

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