All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

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StarRez Regions ? Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Africa North Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality ? Operational
Email Sending Operational
StarRez Cloud Payment Service ? Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
Mercury Cloud Operational
North America ? Operational
EMEA ? Operational
Housing Director Cloud ? Operational
Iris Cloud Operational
Iris Conference Operational
Iris Registration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 30, 2025
Service Disruption - All Regions
Resolved - This incident has been resolved.
Oct 30, 00:56 UTC
Monitoring - Services are returning to normal. We are closely monitoring the situation to ensure continued stability

Next update will be provided within 2 hours, or sooner if circumstances change.
Oct 29, 20:26 UTC
Update - Engineers are still attempting mitigations for StarRez CDN to bring customers back online.

Our upstream provider has rolled back their change and we are waiting for their full mitigation.

Customers may see sites become functional again, however StarRez payments remains impacted.

- Next update expected within 60 minutes, or as warranted by a change of events.
Oct 29, 20:06 UTC
Update - We have isolated the issue to StarRez Payments and StarRez CDN. Engineers are looking to mitigate the issue with CDN to bring customer sites back online.

Our upstream provider has implemented a mitigation and is rolling back their change now.

Customers may see sites become functional again, however StarRez payments remains impacted.

- Next update expected within 60 minutes, or as warranted by a change of events.
Oct 29, 18:58 UTC
Update - We are actively monitoring the situation.
- Next update as warranted by a change of events.
Oct 29, 17:47 UTC
Identified - We have received confirmation from our upstream vendor regarding ongoing issues and are actively monitoring the situation.
- Next update expected within 60 minutes, or as warranted by a change of events.
Oct 29, 16:46 UTC
Investigating - Customers in all regions are currently experiencing service disruptions.
- Engineers are actively working to remediate the issue.
- Next update expected within 60 minutes, or as warranted by a change of events.
Oct 29, 16:25 UTC
Oct 29, 2025
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Service Disruption - South Central US
Resolved - Services in the South Central US region have remained stable and performant for the past hour. The incident is now considered resolved.
Oct 23, 19:02 UTC
Monitoring - Services in the affected region are returning to normal. We are closely monitoring the situation to ensure continued stability.

Next update will be provided within 2 hours, or sooner if circumstances change.
Oct 23, 18:02 UTC
Identified - Preventative action is now being taken to prevent any further impact to customers within this region.

- Next update as warranted by a change of events.
Oct 23, 17:42 UTC
Investigating - We are seeing backend instability in the South Central US region causing a service disruption to customer applications
- Engineers are actively working with our backend vendor to determine the root cause
- Next update expected within 60 minutes, or as warranted by a change of events.
Oct 23, 17:27 UTC
Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025
Scheduled Mercury Cloud Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 14:00 UTC
Scheduled - The StarRez Platform Team will be upgrading Mercury Cloud to version 2025.3.9410, maintenance is scheduled to run on:

-AMERICA's: Sunday, October 19th 10:00 - 13:00 EST
-EMEA: Sunday, October 19th 14:00 - 17:00 GMT

During this time there is an anticipated outage window of 10 minutes during which Mercury Cloud will be unavailable/inaccessible.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your Mercury Cloud environment.
Oct 6, 15:11 UTC
Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

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