All Systems Operational

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Welcome to the StarRez Cloud status page.
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StarRez Regions Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Africa North Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality Operational
Email Sending Operational
StarRez Cloud Payment Service Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
Mercury Cloud Operational
North America Operational
EMEA Operational
Housing Director Cloud Operational
Iris Cloud Operational
Iris Conference Operational
Iris Registration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 14, 2025

No incidents reported today.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
Scheduled Mercury Cloud Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 15:00 UTC
Scheduled - The StarRez Platform Team will be performing scheduled maintenance on the Mercury Cloud environment at the following times:

-AMERICA's: Sunday, December 7 10:00 - 13:00 EST
-EMEA: Sunday, December 7 15:00 - 18:00 GMT

During this period, there will be a brief outage window of less than two minutes, during which Mercury Cloud will be unavailable.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these maintenance operations to ensure optimal performance of your Mercury Cloud environment.”
Dec 1, 20:20 UTC
Dec 6, 2025

No incidents reported.

Dec 5, 2025
Service Disruption - All Regions
Resolved - This incident has been resolved
Dec 5, 11:34 UTC
Monitoring - The upstream provider has resolved the issue, with all customer workloads back online.

Engineers will continue to monitor and will close this incident out once stability has been confirmed.
Dec 5, 10:30 UTC
Identified - We are aware of an issue affecting access to StarRez Cloud as a result of a global outage of an upstream provider.
We are assessing the impact and escalating with the provider as required
Dec 5, 09:42 UTC
Investigating - We are investigating an issue affecting all regions.

Next Update in 60 minutes or sooner if we have more information.
Dec 5, 09:18 UTC
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025
Scheduled Mercury Cloud Maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 15:00 UTC
Scheduled - The StarRez Platform Team will be performing scheduled maintenance on the Mercury Cloud environment at the following times:

-AMERICA's: Sunday, November 30 10:00 - 13:00 EST
-EMEA: Sunday, November 30 15:00 - 18:00 GMT

During this period, there will be a brief outage window of less than two minutes, during which Mercury Cloud will be unavailable.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these maintenance operations to ensure optimal performance of your Mercury Cloud environment.
Nov 21, 15:32 UTC
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