StarRez Cloud Status

All Systems Operational

About This Site

Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

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StarRez Regions Operational

Australia East Operational

Australia Southeast Operational

Canada Central Operational

Canada East Operational

Central US Operational

East US Operational

East US 2 Operational

France Central Operational

North Central US Operational

North Europe Operational

South Central US Operational

Southeast Asia Operational

Switzerland North Operational

UK South Operational

UK West Operational

West Central US Operational

West Europe Operational

West US Operational

West US 2 Operational

StarRez Core Functionality Operational

Email Sending Operational

StarRez Cloud Payment Service Operational

Ancillary Services Operational

StarCare Online Operational

Self-Service Portal Operational

Mercury Cloud Operational

North America Operational

EMEA Operational

Housing Director Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Backend Platform Maintenance - StarRez Cloud Payment Service Apr 21, 2024 03:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 2024 - 04:16 UTC

Update - Maintenance has been rescheduled to the 21st of April at 1pm AEST
Apr 12, 2024 - 04:13 UTC

Scheduled - StarRez will be performing maintenance to the StarRez Cloud Payments Service, which is scheduled to run on Sunday, April 21st at 1pm AEST.

Regional Maintenance Windows:
- APAC: AEST 1-5pm
- AMERICA`s: April 20th EDT 11pm-3am / PDT 8pm-12am
- EMEA: GMT 3-7am

During this 4-hour maintenance window, works will be occurring on backend infrastructure with no downtime expected.

However, if you do face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your StarRez Cloud environments.
Apr 10, 2024 - 02:11 UTC

Past Incidents

Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

Scheduled Mercury Cloud Maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 UTC

Scheduled - The Starrez Platform Team will be upgrading Mercury Cloud to the latest version, maintenance is scheduled to run on:

-AMERICA's: Sunday, April 14th 10:00 - 13:00 EST
-EMEA: Sunday, April 14th 14:00 - 17:00 GMT

During this time there is an anticipated outage window of 10 minutes during which Mercury Cloud will be unavailable/inaccessible.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your Mercury Cloud environment.
Apr 5, 14:06 UTC

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

Service Disruption - All Regions

Postmortem - Read details
Apr 11, 22:41 UTC

Resolved - Engineers have confirmed all sites and services are operational.
- An incident postmortem will be provided at a later date.
Apr 7, 18:16 UTC

Monitoring - Engineers have resolved the issue and all sites are coming back online.
- We will continue to monitor all sites to confirm full functionality.
- An incident postmortem will be provided at a later date.
Apr 7, 17:11 UTC

Update - Engineers have identified the issue and are currently working towards propagating a resolution.
-Next update expected within 60 minutes, or as warranted by a change of events.
Apr 7, 16:26 UTC

Update - Engineers have identified the issue and are currently working towards propagating a resolution.
Apr 7, 15:33 UTC

Update - Engineers have identified the issue and are currently working towards propagating a resolution.
Apr 7, 14:31 UTC

Identified - Engineers have identified the issue and are currently working towards propagating a resolution.
Apr 7, 13:30 UTC

Investigating - Customers in the following region(s) are currently having a service disruption related to DNS name Resolution Starting at 9am UTC
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Apr 7, 09:00 UTC

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.