All Systems Operational

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Welcome to the StarRez Cloud status page.
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Uptime over the past 90 days. View historical uptime.
StarRez Regions ? Operational
90 days ago
99.98 % uptime
Today
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Africa North Operational
90 days ago
99.98 % uptime
Today
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality ? Operational
Email Sending Operational
StarRez Cloud Payment Service ? Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
Mercury Cloud Operational
North America ? Operational
EMEA ? Operational
Housing Director Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Service Disruption - Multiple Regions
Resolved - This incident has been resolved.
Apr 3, 01:55 UTC
Monitoring - The service disruption in the Australia East, Australia South East and Canada Central regions has been resolved.

Engineers will continue to monitor these regions
Apr 3, 00:08 UTC
Identified - Preventative action has taken place to prevent any further impact to customers within Australia Southeast & Canada Central.

Preventative action is still being performed in Australia East

Next update expected within 60 minutes, or as warranted by a change of events.
Apr 3, 00:03 UTC
Update - Customers in the Australia East, Australia South East and Canada central regions are currently experiencing intermittent service disruptions.
- Engineers are actively working to remediate the issue.
- Next update expected within 60 minutes, or as warranted by a change of events.
Apr 2, 23:30 UTC
Investigating - Customers in the Australia South East and Canada central regions are currently experiencing intermittent service disruptions.
- Engineers are actively working to remediate the issue.
- Next update expected within 60 minutes, or as warranted by a change of events.
Apr 2, 23:28 UTC
Apr 2, 2025
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Service Disruption - Adobe Sign Customers
Resolved - This incident has been resolved.
Mar 27, 12:47 UTC
Monitoring - A fix has been implemented with all sites functionality restored.
Mar 27, 12:08 UTC
Identified - We have identified an issue causing customers to lose Adobe Sign functionality.
Customers with Adobe Sign and vanity domains on their Portalx will have lost both Adobe Sign and vanity domain functionality.

Engineers are currently rolling out a fix for this issue with some sites functionality already restored
Mar 27, 11:57 UTC
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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