StarRez Cloud Status

All Systems Operational

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Welcome to the StarRez Cloud status page.
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Global Regions Operational

Australia Operational

Asia Operational

Canada Operational

Europe Operational

Japan Operational

New Zealand Operational

United Kingdom Operational

United States Operational

Other global regions Operational

Core Applications Operational

StarRez Portal / PortalX Operational

StarRez Web Operational

Mobile Apps Operational

Core Functionality Operational

Email Sending Operational

Rest API / Mobile App Connectivity Operational

Task Runner + Scheduled Services Operational

Cloud Sandboxes Operational

On-Demand Web Sandboxes Operational

Fully Licensed Cloud Sandboxes Operational

Legacy Applications Operational

Cloud File Transfer Tool Operational

StarRez Windows Client Operational

Ancillary Services Operational

Database Refreshes Operational

StarCare Online Operational

StarCare Online - Video Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 29, 2020

No incidents reported today.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

Unscheduled Service Outage - Database Refresh Services - Global

Resolved - This incident has been resolved.
Sep 22, 07:13 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 06:34 UTC

Investigating - We are currently experiencing an issue with the following service(s)-

-Database Refreshes

Issue investigated and tracked under Jira Ticket TECH-11475.

Please hold off Database Refreshes until further advised.

Apologies for any inconvenience,
StarRez Team
Sep 18, 02:30 UTC

Sep 21, 2020

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

Sep 17, 2020

Limited Service Disruption - Core Applications - Texas region

Resolved - Services remain stable and performant. This incident has been resolved.
Sep 17, 23:09 UTC

Monitoring - Our upstream provider is now reporting all services are restored.

-Engineers are currently monitoring to confirm that this has been fully remediated.
-StarRez Development is investigating methods to mitigate impact, if a similar outage occurs in the future.
Sep 17, 21:54 UTC

Investigating - Users within the Texas region, may experience StarRez websites failing to load properly.

-StarRez Engineers are currently investigating with our upstream providers to remediate this issue.
-Next update as warranted by a change of status or events

Apologies for any inconvenience,
StarRez Team
Sep 17, 14:56 UTC

Sep 16, 2020

No incidents reported.

Sep 15, 2020

Service Disruption - Core Applications - United Kingdom

Resolved - Services remain stable and performant. This incident has been resolved.
Sep 15, 05:38 UTC

Monitoring - StarRez engineers have been working with our primary upstream provider. They have determined that a cooling failure in a single zone caused an automated shut down of a number of resources within the United Kingdom region. Services have now been restored and StarRez is monitoring to confirm there are no subsequent outages. We are currently waiting on a more thorough analysis from our upstream provider on steps being taken to mitigate a similar issue in the future.
Sep 14, 20:49 UTC

Update - Our upstream provider is still working on mitigating this item.

We will continue to provide regular updates on the status of this outage.
Sep 14, 19:31 UTC

Identified - One of our upstream provider has identified the cause and is currently working at bringing services back online.

Our Next update within 90 minutes or as warranted by a change of status.
Sep 14, 17:56 UTC

Investigating - Customer in the United Kingdom may experience service disruptions with StarRez Applications. This included Web, Portal/X, Schedule Services, Task Runner and Rest.

-Engineers are actively working with the upstream provider to remediate the issue
-Next update as warranted by a change of status or events

Apologies for any inconvenience,
StarRez Team
Sep 14, 15:32 UTC