Monitoring - A fix has been implemented, and we are seeing stability return to the region. StarRez Engineers will monitor closely to confirm a return to normal operation
Next update as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
Nov 02, 2026 - 17:48 UTC
Next update as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
Nov 02, 2026 - 17:48 UTC
Identified - The issue has been identified and StarRez Engineers are actively working on a mitigation for the issue.
Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
Nov 02, 2026 - 16:47 UTC
Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
Nov 02, 2026 - 16:47 UTC
Investigating - Customers in South Central US are currently experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
Nov 02, 2026 - 16:18 UTC
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
Nov 02, 2026 - 16:18 UTC
About This Site
Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.
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Degraded Performance
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Scheduled Maintenance
Scheduled Backend Platform Maintenance - CollegePads Single Sign-on Service Nov 3, 2026 05:00-07:00 UTC
StarRez will be performing backend infrastructure maintenance to the CollegePads Single Sign-on service.
Start: 3rd Nov, 5am UTC / 12am EST
End: 3rd Nov, 7am UTC / 2am EST
During this time there is an anticipated outage window of up to 1 hour where this service will be unavailable/inaccessible.
If you face any issues after the maintenance window has concluded, please reach out to the StarRez support team for further assistance.
Posted on Nov 02, 2026 - 10:07 UTC
Start: 3rd Nov, 5am UTC / 12am EST
End: 3rd Nov, 7am UTC / 2am EST
During this time there is an anticipated outage window of up to 1 hour where this service will be unavailable/inaccessible.
If you face any issues after the maintenance window has concluded, please reach out to the StarRez support team for further assistance.
Posted on Nov 02, 2026 - 10:07 UTC