All Systems Operational
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Welcome to the StarRez Cloud status page.
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StarRez Regions
Operational
Australia East
Operational
Australia Southeast
Operational
Canada Central
Operational
Canada East
Operational
Central US
Operational
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Operational
East US 2
Operational
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Operational
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UK West
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West US
Operational
West US 2
Operational
StarRez Core Functionality
Operational
Email Sending
Operational
StarRez Cloud Payment Service
Operational
Ancillary Services
Operational
StarCare Online
Operational
Self-Service Portal
Operational
The Housing Director Cloud
Operational
The Housing Director Cloud Services
Operational
Mercury Cloud
Operational
North America
Operational
EMEA
Operational
Iris Cloud
Operational
Iris Conference
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Iris Registration
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College Pads
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Integrations
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Single Sign On Service
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Backend Maintenance - THD Cloud Jun 9, 2026 03:00-08:00 UTC
StarRez will be performing backend updates to flat-file integrations within the THD platform
These updates will occur during the following maintenance window:
08-Jun-2026 11:00 PM to 09-Jun-2026 04:00 AM EDT
These backend updates are not expected to impact flat-file integration functionality during the maintenance window and customers should also not experience any disruption to functionality or performance within their environments.
If you experience or observe any issues during or after this window, please contact THD Support.
Posted on Jun 03, 2026 - 06:34 UTC
These updates will occur during the following maintenance window:
08-Jun-2026 11:00 PM to 09-Jun-2026 04:00 AM EDT
These backend updates are not expected to impact flat-file integration functionality during the maintenance window and customers should also not experience any disruption to functionality or performance within their environments.
If you experience or observe any issues during or after this window, please contact THD Support.
Posted on Jun 03, 2026 - 06:34 UTC
Scheduled Backend Maintenance - THD Cloud Jun 10, 2026 03:00 - Jun 12, 2026 08:00 UTC
StarRez will be performing scheduled overnight maintenance to update the backend infrastructure supporting flat-file integrations within the THD platform.
This work is planned across the following maintenance windows:
9-Jun-2026, 11:00 PM EDT to 10-Jun-2026, 4:00 AM EDT
10-Jun-2026, 11:00 PM EDT to 11-Jun-2026, 4:00 AM EDT
11-Jun-2026, 11:00 PM EDT to 12-Jun-2026, 4:00 AM EDT
The maintenance is intended to improve the infrastructure supporting these integrations. We are taking steps to avoid disruption to scheduled integration activity, and no customer action is required.
If you experience any unexpected issues during or after the maintenance windows, please contact THD Support.
Posted on Jun 03, 2026 - 22:47 UTC
This work is planned across the following maintenance windows:
9-Jun-2026, 11:00 PM EDT to 10-Jun-2026, 4:00 AM EDT
10-Jun-2026, 11:00 PM EDT to 11-Jun-2026, 4:00 AM EDT
11-Jun-2026, 11:00 PM EDT to 12-Jun-2026, 4:00 AM EDT
The maintenance is intended to improve the infrastructure supporting these integrations. We are taking steps to avoid disruption to scheduled integration activity, and no customer action is required.
If you experience any unexpected issues during or after the maintenance windows, please contact THD Support.
Posted on Jun 03, 2026 - 22:47 UTC