All Systems Operational

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Welcome to the StarRez Cloud status page.
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Global Regions Operational
Australia Operational
Asia Operational
Canada Operational
Europe Operational
Japan Operational
New Zealand Operational
United Kingdom Operational
United States Operational
Other global regions Operational
Core Applications Operational
StarRez Portal / PortalX Operational
StarRez Web Operational
Mobile Apps Operational
Core Functionality Operational
Email Sending Operational
Rest API / Mobile App Connectivity Operational
Task Runner + Scheduled Services Operational
Cloud Sandboxes Operational
On-Demand Web Sandboxes Operational
Fully Licensed Cloud Sandboxes Operational
Legacy Applications Operational
Cloud File Transfer Tool Operational
StarRez Windows Client Operational
Ancillary Services Operational
Database Refreshes Operational
StarCare Online Operational
StarCare Online - Video Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 29, 2020

No incidents reported today.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020
Resolved - This incident has been resolved.
Sep 22, 07:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 06:34 UTC
Investigating - We are currently experiencing an issue with the following service(s)-

-Database Refreshes

Issue investigated and tracked under Jira Ticket TECH-11475.

Please hold off Database Refreshes until further advised.

Apologies for any inconvenience,
StarRez Team
Sep 18, 02:30 UTC
Sep 21, 2020
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Sep 17, 2020
Resolved - Services remain stable and performant. This incident has been resolved.
Sep 17, 23:09 UTC
Monitoring - Our upstream provider is now reporting all services are restored.

-Engineers are currently monitoring to confirm that this has been fully remediated.
-StarRez Development is investigating methods to mitigate impact, if a similar outage occurs in the future.
Sep 17, 21:54 UTC
Investigating - Users within the Texas region, may experience StarRez websites failing to load properly.

-StarRez Engineers are currently investigating with our upstream providers to remediate this issue.
-Next update as warranted by a change of status or events

Apologies for any inconvenience,
StarRez Team
Sep 17, 14:56 UTC
Sep 16, 2020

No incidents reported.

Sep 15, 2020
Resolved - Services remain stable and performant. This incident has been resolved.
Sep 15, 05:38 UTC
Monitoring - StarRez engineers have been working with our primary upstream provider. They have determined that a cooling failure in a single zone caused an automated shut down of a number of resources within the United Kingdom region. Services have now been restored and StarRez is monitoring to confirm there are no subsequent outages. We are currently waiting on a more thorough analysis from our upstream provider on steps being taken to mitigate a similar issue in the future.
Sep 14, 20:49 UTC
Update - Our upstream provider is still working on mitigating this item.

We will continue to provide regular updates on the status of this outage.
Sep 14, 19:31 UTC
Identified - One of our upstream provider has identified the cause and is currently working at bringing services back online.

Our Next update within 90 minutes or as warranted by a change of status.
Sep 14, 17:56 UTC
Investigating - Customer in the United Kingdom may experience service disruptions with StarRez Applications. This included Web, Portal/X, Schedule Services, Task Runner and Rest.

-Engineers are actively working with the upstream provider to remediate the issue
-Next update as warranted by a change of status or events

Apologies for any inconvenience,
StarRez Team
Sep 14, 15:32 UTC