All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

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StarRez Regions Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Africa North Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality Operational
Email Sending Operational
StarRez Cloud Payment Service Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
The Housing Director Cloud Operational
The Housing Director Cloud Services Operational
Mercury Cloud Operational
North America Operational
EMEA Operational
Iris Cloud Operational
Iris Conference Operational
Iris Registration Operational
College Pads Operational
Integrations Operational
Partner Sites Operational
Single Sign On Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 12, 2026

Service Disruption - The Housing Director
Resolved - This incident has been resolved.
Aug 12, 06:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 04:24 UTC
Investigating - THD customers on the ND & Baltimore servers are experiencing a service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
Aug 12, 03:57 UTC

Aug 11, 2026

Service Disruption: Collegepads
Resolved - This incident has been resolved.
Aug 11, 20:27 UTC
Update - We are continuing to monitor for any further issues.
Aug 11, 20:27 UTC
Monitoring - The underlying issues have now been resolved with all customer workloads now back online.

Engineers will continue to monitor the situation.
Aug 11, 19:20 UTC
Investigating - College Pads customers are experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Aug 11, 19:04 UTC

Aug 10, 2026

Scheduled Mercury Cloud Maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 UTC
Scheduled - The StarRez Platform Team will be upgrading Mercury Cloud to version 2026.2, maintenance is scheduled to run on:

-AMERICA's: Sunday, August 9th 21:00 - 00:00 EDT
-EMEA: Monday, August 10th 02:00 - 05:00 GMT

During this time there is an anticipated outage window of 10 minutes during which Mercury Cloud will be unavailable/inaccessible.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your Mercury Cloud environment.
Jul 27, 17:11 UTC

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

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