StarRez Cloud Status

All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

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StarRez Regions Operational

Australia East Operational

Australia Southeast Operational

Canada Central Operational

Canada East Operational

Central US Operational

East US Operational

East US 2 Operational

France Central Operational

North Central US Operational

North Europe Operational

South Central US Operational

Southeast Asia Operational

Switzerland North Operational

UK South Operational

UK West Operational

West Central US Operational

West Europe Operational

West US Operational

West US 2 Operational

StarRez Core Functionality Operational

Email Sending Operational

StarRez Cloud Payment Service Operational

Ancillary Services Operational

StarCare Online Operational

Self-Service Portal Operational

Mercury Cloud Operational

North America Operational

EMEA Operational

Housing Director Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

Scheduled Mercury Cloud Maintenance

Completed - The scheduled maintenance has been completed.
Oct 13, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 14:00 UTC

Scheduled - The StarRez Platform Team will be upgrading Mercury Cloud to version 2024.3.9040, maintenance is scheduled to run on:

-AMERICA's: Sunday, October 13th 10:00 - 13:00 EST
-EMEA: Sunday, October 13th 14:00 - 17:00 GMT

During this time there is an anticipated outage window of 10 minutes during which Mercury Cloud will be unavailable/inaccessible.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your Mercury Cloud environment.
Oct 2, 19:57 UTC

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.