All Systems Operational

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Global Regions Operational
Australia Operational
Asia Operational
Canada Operational
Europe Operational
Japan Operational
New Zealand Operational
United Kingdom Operational
United States Operational
Other global regions Operational
Core Applications Operational
StarRez Portal / PortalX Operational
StarRez Web Operational
Mobile Apps Operational
Core Functionality Operational
Email Sending Operational
Rest API / Mobile App Connectivity Operational
Task Runner + Scheduled Services Operational
Cloud Sandboxes Operational
On-Demand Web Sandboxes Operational
Fully Licensed Cloud Sandboxes Operational
Legacy Applications Operational
Cloud File Transfer Tool Operational
StarRez Windows Client Operational
Ancillary Services Operational
90 days ago
100.0 % uptime
Today
Database Refreshes Operational
StarCare Online Operational
StarCare Online - Video Services ? Operational
StarRez Cloud - Production Systems - Cloud Deployments Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Postmortem - Read details
Jan 27, 04:11 UTC
Resolved - The network connectivity issues have been resolved.
Jan 25, 11:11 UTC
Update - We are continuing to investigate this issue.
Jan 25, 11:10 UTC
Update - We have confirmed that the problem is a networking issue with our upstream vendor. There is not yet an ETA on the resolution.
Jan 25, 08:53 UTC
Investigating - Customers in all regions are experiencing a service disruption for Core Services.
We are seeing sporatic network connectivity issues across a number of regions globally.
- Engineers are actively investigating the issue, it is unknown at this time what the cause is.
- Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team

Jan 25, 07:58 UTC
Jan 24, 2023
Resolved - Customers in Canada Central experienced a service disruption with Core Services from 9:25 to 9:30am MST
A fix has been implemented and the incident has been resolved

Apologies for any inconvenience,
StarRez Team

Jan 24, 16:00 UTC
Jan 23, 2023
Resolved - Customers in Australia East were experiencing an intermittent service disruption with some core services
-Engineers actively worked to remediate the issue.
-All services are back online.

Apologies for any inconvenience,
StarRez Team

Jan 23, 06:30 UTC
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.