Monitoring - The upstream service provider has implemented a remediating fix for the network infrastructure issue within the West US region. Customer site functionality will begin to be restored as the fix is rolled out
We are actively monitoring the situation. Further updates will be shared as more information becomes available.
Jul 23, 2026 - 18:52 UTC
We are actively monitoring the situation. Further updates will be shared as more information becomes available.
Jul 23, 2026 - 18:52 UTC
Update - The upstream service provider has confirmed a network infrastructure issue within the West US region. The upstream issue has not yet been resolved.
We are actively following disaster recovery procedures to restore availability for affected customers.
Apologies for any inconvenience,
StarRez Team
Jul 23, 2026 - 18:07 UTC
We are actively following disaster recovery procedures to restore availability for affected customers.
Apologies for any inconvenience,
StarRez Team
Jul 23, 2026 - 18:07 UTC
Update - The upstream service provider has confirmed a network infrastructure issue within the West US region.
We are actively monitoring the situation. Further updates will be shared as more information becomes available.
Jul 23, 2026 - 16:50 UTC
We are actively monitoring the situation. Further updates will be shared as more information becomes available.
Jul 23, 2026 - 16:50 UTC
Identified - We’ve identified an issue with an upstream service provider that is impacting availability for all clients within the West US region.
We have escalated the issue with the provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.
Jul 23, 2026 - 15:52 UTC
We have escalated the issue with the provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.
Jul 23, 2026 - 15:52 UTC
Investigating - Customers in the West US region are currently experiencing a service disruption
- Engineers are actively working to remediate the issue.
- Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
Jul 23, 2026 - 14:56 UTC
- Engineers are actively working to remediate the issue.
- Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience,
StarRez Team
Jul 23, 2026 - 14:56 UTC
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StarRez Regions
Degraded Performance
Australia East
Operational
Australia Southeast
Operational
Canada Central
Operational
Canada East
Operational
Central US
Operational
East US
Operational
East US 2
Operational
France Central
Operational
North Central US
Operational
North Europe
Operational
South Africa North
Operational
South Central US
Operational
Southeast Asia
Operational
Switzerland North
Operational
UK South
Operational
UK West
Operational
West Central US
Operational
West Europe
Operational
West US
Degraded Performance
West US 2
Operational
StarRez Core Functionality
Operational
Email Sending
Operational
StarRez Cloud Payment Service
Operational
Ancillary Services
Operational
StarCare Online
Operational
Self-Service Portal
Operational
The Housing Director Cloud
Operational
The Housing Director Cloud Services
Operational
Mercury Cloud
Operational
North America
Operational
EMEA
Operational
Iris Cloud
Operational
Iris Conference
Operational
Iris Registration
Operational
College Pads
Operational
Integrations
Operational
Partner Sites
Operational
Single Sign On Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance