All Systems Operational

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Welcome to the StarRez Cloud status page.
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StarRez Regions Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Africa North Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality Operational
Email Sending Operational
StarRez Cloud Payment Service Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
The Housing Director Cloud Operational
The Housing Director Cloud Services Operational
Mercury Cloud Operational
North America Operational
EMEA Operational
Iris Cloud Operational
Iris Conference Operational
Iris Registration Operational
College Pads Operational
Integrations Operational
Partner Sites Operational
Single Sign On Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 12, 2026

No incidents reported today.

Sep 11, 2026

Service Disruption - The Housing Director (US East)
Resolved - This incident has been resolved.
Sep 11, 00:23 UTC
Monitoring - All customer sites are now back online.

StarRez Engineers are actively monitoring to confirm stability.
Sep 10, 23:51 UTC
Update - Our upstream service provider has mitigated the issue, and we are now seeing service response from our database tier.

StarRez Engineers are actively working on service restoration for customer sites and will provide updates once this has been completed
Sep 10, 23:44 UTC
Update - A mitigation is being attempted by the upstream provider to restore service to US East server.

StarRez Engineers are actively monitoring the situation.

Further updates will be shared as more information becomes available,
Sep 10, 22:45 UTC
Update - StarRez Engineers are working with the upstream service provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.
Sep 10, 22:08 UTC
Update - We’ve identified an issue with an upstream service provider that is impacting availability for all clients within the US East server.

We have escalated the issue with the provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.
Sep 10, 20:17 UTC
Identified - THD customers on the US East server are experiencing a service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
Sep 10, 19:34 UTC
Investigating - THD customers on the US East server are experiencing a service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
Sep 10, 18:48 UTC

Sep 10, 2026

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Service Disruption - Australia South East
Resolved - This incident has been resolved.
Sep 1, 00:18 UTC
Monitoring - A fix has been implemented, and we are seeing stability return to the region. StarRez Engineers will monitor closely to confirm a return to normal operation

Next update as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 31, 23:32 UTC
Update - A fix has been implemented, and we are seeing stability return to the region. StarRez Engineers will monitor closely to confirm a return to normal operation

Next update as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 31, 23:32 UTC
Identified - The issue has been identified and StarRez Engineers are actively working on a mitigation for the issue.

Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 31, 23:19 UTC
Investigating - Customers in Australia South East are currently experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 31, 23:11 UTC

Aug 31, 2026

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

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