All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

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StarRez Regions ? Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality ? Operational
Email Sending Operational
StarRez Cloud Payment Service ? Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
Mercury Cloud Operational
North America ? Operational
EMEA ? Operational
Housing Director Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Service Disruption - Mercury
Resolved - Services have been restored to all Mercury customers.
Jul 19, 17:47 UTC
Update - All services have been restored to EMEA customers.

-Restoration efforts for the subset of customers down in North American.
-Engineers are actively working on this issue.
-Next update expected within the next 1 hour, or as warranted by a change of events.

Thank you for you patience
StarRez
Jul 19, 14:44 UTC
Update - Restoration efforts for the subset of customers down in North American and EMEA is still ongoing.

-Engineers are actively working on this issue.
-Next update expected within the next 1 hour, or as warranted by a change of events.

Thank you for you patience
StarRez
Jul 19, 14:21 UTC
Update - A subset of customers continue to remain down in both the EMEA and North America regions.

Further work is underway to bring these remaining customers back online

-Engineers are actively working on this issue.
-Next update expected within the next 1 hour, or as warranted by a change of events.

Thank you for you patience
StarRez
Jul 19, 12:52 UTC
Update - Services are starting to come online within the North America region.

-Engineers are actively working on this issue.
-Next update expected within the next 1 hour, or as warranted by a change of events.
Jul 19, 11:46 UTC
Update - Services are starting to come online within the EMEA region.

-Engineers are actively working on this issue.
-Next update expected within the next 1 hour, or as warranted by a change of events.
Jul 19, 11:12 UTC
Update - StarRez engineers are continuing to work on mitigations to bring customers back online.

Due to the situation this is proceeding slower than anticipated.

-Engineers are actively working on this issue.
-Next update expected within the next 1 hour, or as warranted by a change of events.
Jul 19, 10:05 UTC
Update - StarRez engineers are continuing to work on mitigations to bring stability and service back to the platform.

-Engineers are actively reviewing this issue.
-Next update expected within the next 1 hour, or as warranted by a change of events.
Jul 19, 08:33 UTC
Identified - Engineers continue to actively review how to stabilize the platform and prevent any further down events.

Efforts are being made to mitigate this issue.

-Next update expected within the next 1 hour, or as warranted by a change of events.
Jul 19, 07:28 UTC
Update - StarRez can confirm that the Mercury platform is currently impacted by a larger Global event relating to the usage of Crowdstrike.

Engineers are actively reviewing the situation in an effort to restore service.

-Engineers are actively reviewing this issue.
-Next update expected within the next 1 hour, or as warranted by a change of events.
Jul 19, 06:35 UTC
Investigating - Mercury Customer's within all regions are experiencing a service disruption accessing Mercury and related services.
-Engineers are actively reviewing this issue.
-Next update expected within the next 3 hours, or as warranted by a change of events.
Jul 19, 05:45 UTC
Service Disruption - Housing Director
Resolved - This incident has been resolved.
Jul 19, 13:15 UTC
Monitoring - Services have been restored to all Housing Director customers.

Engineers are still actively reviewing/monitoring this issue.

-Next update expected as warranted by a change of events.
Jul 19, 08:30 UTC
Identified - Engineers continue to actively review how to stabilize the platform and prevent any further down events.

Efforts are being made to mitigate this issue.

-Next update expected within the next 1 hour, or as warranted by a change of events.
Jul 19, 07:28 UTC
Update - StarRez can confirm that the THD platform is currently impacted by a larger Global event relating to the usage of Crowdstrike.

Engineers are actively reviewing the situation in an effort to restore service.

-Engineers are actively reviewing this issue.
-Next update expected within the next 1 hour, or as warranted by a change of events.
Jul 19, 06:34 UTC
Investigating - Housing Director Customer's within all regions are experiencing a service disruption accessing Housing Director and related services.
-Engineers are actively reviewing this issue.
-Next update expected within the next 1 hour, or as warranted by a change of events.
Jul 19, 05:44 UTC
Service Disruption - Central US
Resolved - This incident has been resolved.
Jul 19, 13:15 UTC
Monitoring - All customer sites are back online.

No disaster recovery was initiated.

We will continue monitoring the situation
Jul 19, 02:45 UTC
Update - We're seeing instability again as the backend vendor is applying mitigations in the region.
Disaster Recovery is underway for the customers impacted.

-Next update expected within 60 minutes, or as warranted by a change of events.
Jul 19, 02:01 UTC
Identified - Disaster recovery is being initiated for the remaining customers offline.
-Next update expected within 60 minutes, or as warranted by a change of events.
Jul 19, 00:38 UTC
Update - We've been able to mitigate a subset of customers which are now back online.
-We are currently verifying stability for these customers.
-All remaining customers StarRez Engineers are actively working with our backend provider to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Jul 18, 23:42 UTC
Update - We have confirmed the Service Disruption in Central US is region wide and at a network layer.
-Engineers are actively working with our upstream provider to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Jul 18, 23:00 UTC
Investigating - Customers in the Central US are currently experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Jul 18, 22:48 UTC
Jul 18, 2024
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Scheduled Mercury Cloud Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 14:00 UTC
Scheduled - The Starrez Platform Team will be upgrading Mercury Cloud to version 2024.2.8945, maintenance is scheduled to run on:

-AMERICA's: Sunday, July 14th 10:00 - 13:00 EST
-EMEA: Sunday, July 14th 14:00 - 17:00 GMT

During this time there is an anticipated outage window of 10 minutes during which Mercury Cloud will be unavailable/inaccessible.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your Mercury Cloud environment.
Jul 10, 21:09 UTC
Jul 13, 2024

No incidents reported.

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