Scheduled Backend Maintenance - THD Cloud
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2026 - 03:00 UTC
Scheduled - StarRez will be performing scheduled overnight maintenance to update the backend infrastructure supporting flat-file integrations within the THD platform.

This work is planned across the following maintenance windows:
9-Jun-2026, 11:00 PM EDT to 10-Jun-2026, 4:00 AM EDT
10-Jun-2026, 11:00 PM EDT to 11-Jun-2026, 4:00 AM EDT
11-Jun-2026, 11:00 PM EDT to 12-Jun-2026, 4:00 AM EDT

The maintenance is intended to improve the infrastructure supporting these integrations. We are taking steps to avoid disruption to scheduled integration activity, and no customer action is required.

If you experience any unexpected issues during or after the maintenance windows, please contact THD Support.
Jun 10, 2026 03:00 - Jun 12, 2026 08:00 UTC

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Degraded Performance
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Major Outage
Maintenance
Jun 11, 2026
Intermittent Service Disruption - Global - AI Functionality
Resolved - This incident has been resolved.
Jun 11, 06:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 04:48 UTC
Update - We are seeing small improvements in completion rates however errors are still occurring, and we expect timeouts and prolonged response delays whilst this incident is ongoing.
Our upstream vendor is continuing they're efforts to mitigate and resolve this situation.

-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Jun 11, 04:07 UTC
Identified - The issue has been acknowledged and identified with our upstream vendor who is actively working to restore services.

-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Jun 11, 02:59 UTC
Investigating - Customers in all regions are currently experiencing a service disruption for AI features within the StarRez product.
The features impacted are:
- Write with AI
- Rez 360 Intelligence - Summaries
- Parcels AI scanning (
- Program Agent Beta
- Rez 360 Intelligence : Ask Ai beta

All other functionality within the StarRez product is not impacted at this time.

-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Jun 11, 02:45 UTC
Jun 10, 2026

Unresolved incident: Scheduled Backend Maintenance - THD Cloud.

Jun 9, 2026
Scheduled Backend Maintenance - THD Cloud
Completed - The scheduled maintenance has been completed.
Jun 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 03:00 UTC
Scheduled - StarRez will be performing backend updates to flat-file integrations within the THD platform

These updates will occur during the following maintenance window:
08-Jun-2026 11:00 PM to 09-Jun-2026 04:00 AM EDT

These backend updates are not expected to impact flat-file integration functionality during the maintenance window and customers should also not experience any disruption to functionality or performance within their environments.

If you experience or observe any issues during or after this window, please contact THD Support.
Jun 3, 06:34 UTC
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

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