All Systems Operational
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StarRez Regions
Operational
Australia East
Operational
Australia Southeast
Operational
Canada Central
Operational
Canada East
Operational
Central US
Operational
East US
Operational
East US 2
Operational
France Central
Operational
North Central US
Operational
North Europe
Operational
South Africa North
Operational
South Central US
Operational
Southeast Asia
Operational
Switzerland North
Operational
UK South
Operational
UK West
Operational
West Central US
Operational
West Europe
Operational
West US
Operational
West US 2
Operational
StarRez Core Functionality
Operational
Email Sending
Operational
StarRez Cloud Payment Service
Operational
Ancillary Services
Operational
StarCare Online
Operational
Self-Service Portal
Operational
Mercury Cloud
Operational
North America
Operational
EMEA
Operational
Housing Director Cloud
Operational
Iris Cloud
Operational
Iris Conference
Operational
Iris Registration
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Backend Platform Maintenance - THD Cloud Apr 9, 2026 03:00-09:00 UTC
THD will undergo scheduled maintenance as a result of essential maintenance being performed by our upstream infrastructure provider.
Maintenance window
- Start: 8 April, 11:00 PM EDT
- End: 9 April, 5:00 AM EDT
- Duration: 6 hours
- Potential downtime: Up to 6 hours
Service impacts (for customers not yet migrated to the new Cloud Solution)
- All services, including THD, DIM, email, and flat-file integrations
Impact to customers already migrated to the new Cloud Solution
- Flat-file integrations only will be impacted
Posted on Apr 02, 2026 - 09:43 UTC
Maintenance window
- Start: 8 April, 11:00 PM EDT
- End: 9 April, 5:00 AM EDT
- Duration: 6 hours
- Potential downtime: Up to 6 hours
Service impacts (for customers not yet migrated to the new Cloud Solution)
- All services, including THD, DIM, email, and flat-file integrations
Impact to customers already migrated to the new Cloud Solution
- Flat-file integrations only will be impacted
Posted on Apr 02, 2026 - 09:43 UTC