All Systems Operational

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Welcome to the StarRez Cloud status page.
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StarRez Regions Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Africa North Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality Operational
Email Sending Operational
StarRez Cloud Payment Service Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
The Housing Director Cloud Operational
The Housing Director Cloud Services Operational
Mercury Cloud Operational
North America Operational
EMEA Operational
Iris Cloud Operational
Iris Conference Operational
Iris Registration Operational
College Pads Operational
Integrations Operational
Partner Sites Operational
Single Sign On Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 11, 2026

No incidents reported today.

Nov 10, 2026

Service Distruption - Iris
Resolved - This incident has been resolved.
Nov 10, 15:02 UTC
Monitoring - We have deployed a new SSL certificate, and Iris services are recovering.
Engineers are monitoring the services to confirm they remain stable.
The next update is due within 60 minutes, or as warranted by changes in events.
Nov 10, 12:54 UTC
Identified - Iris customers are experiencing a service disruption. The cause is an expired SSL certificate.
Engineers have identified the issue and are replacing the certificate across Iris services.
The next update is due within 60 minutes, or as warranted by changes in events.
Nov 10, 12:47 UTC
Investigating - Iris customers are experiencing a service disruption caused by an issue with SSL certificates.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
Nov 10, 12:08 UTC

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Service Disruption - West Central US
Resolved - This incident has been resolved.
Nov 5, 22:02 UTC
Monitoring - A fix has been implemented, and we are seeing stability return to the region.
StarRez Engineers will monitor closely to confirm a return to normal operation

Next update as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Nov 5, 20:37 UTC
Identified - The issue has been identified and StarRez Engineers are actively working on a mitigation for the issue.

Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Nov 5, 20:23 UTC
Investigating - Customers in West Central US are currently experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Nov 5, 19:44 UTC

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Scheduled Backend Platform Maintenance - CollegePads Single Sign-on Service
Completed - The scheduled maintenance has been completed.
Nov 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 05:00 UTC
Scheduled - StarRez will be performing backend infrastructure maintenance to the CollegePads Single Sign-on service.

Start: 3rd Nov, 5am UTC / 12am EST
End: 3rd Nov, 7am UTC / 2am EST

During this time there is an anticipated outage window of up to 1 hour where this service will be unavailable/inaccessible.

If you face any issues after the maintenance window has concluded, please reach out to the StarRez support team for further assistance.
Nov 2, 10:07 UTC

Nov 2, 2026

Service Disruption: South Central US
Resolved - This incident has been resolved.
Nov 2, 19:23 UTC
Monitoring - A fix has been implemented, and we are seeing stability return to the region. StarRez Engineers will monitor closely to confirm a return to normal operation

Next update as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Nov 2, 17:48 UTC
Identified - The issue has been identified and StarRez Engineers are actively working on a mitigation for the issue.
Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Nov 2, 16:47 UTC
Investigating - Customers in South Central US are currently experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Nov 2, 16:18 UTC

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

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