StarRez Cloud Status

All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

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StarRez Regions Operational

Australia East Operational

Australia Southeast Operational

Canada Central Operational

Canada East Operational

Central US Operational

East US Operational

East US 2 Operational

France Central Operational

North Central US Operational

North Europe Operational

South Africa North Operational

South Central US Operational

Southeast Asia Operational

Switzerland North Operational

UK South Operational

UK West Operational

West Central US Operational

West Europe Operational

West US Operational

West US 2 Operational

StarRez Core Functionality Operational

Email Sending Operational

StarRez Cloud Payment Service Operational

Ancillary Services Operational

StarCare Online Operational

Self-Service Portal Operational

The Housing Director Cloud Operational

The Housing Director Cloud Services Operational

Mercury Cloud Operational

North America Operational

EMEA Operational

Iris Cloud Operational

Iris Conference Operational

Iris Registration Operational

College Pads Operational

Integrations Operational

Partner Sites Operational

Single Sign On Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026

Intermittent Service Disruption - East US Region

Resolved - This incident has been resolved.
May 8, 11:41 UTC

Update - All sites are now back online and stable. We will continue to monitor before resolving.
-Next update as warranted by a change of events.
May 8, 10:14 UTC

Monitoring - The underlying issue has been mitigated, and customer sites are now coming back online and remaining stable.
-Next update expected within 60 minutes, or as warranted by a change of events.
May 8, 09:59 UTC

Identified - The issue has been identified, and engineers are currently working to resolve this issue.
Customers will continue experiencing intermittent outages whilst the work continues.

Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
May 8, 09:12 UTC

Investigating - Customers in the East US region are currently experiencing intermittent service disruption.
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
May 8, 08:37 UTC

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

Service Disruption: North Central US

Resolved - This incident has been resolved.
May 1, 16:42 UTC

Monitoring - The team has applied a mitigation, and all affected sites are in full service. We are continuing to monitor.

Next update as soon as we have it, or within the next 60 minutes.
May 1, 15:47 UTC

Identified - The team has identified the issue and has implemented a mitigation, with affected sites returning to service. We will continue to provide updates as we have them, or within the next 60 minutes.
May 1, 14:50 UTC

Investigating - We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.
May 1, 14:29 UTC

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

Service Disruption - THD VPN Tunnel

Resolved - This incident has been resolved.
Apr 28, 12:58 UTC

Monitoring - There was a temporary disruption affecting access to the THD VPN tunnel. Services have since been fully restored, and we are continuing to monitor the situation closely.
Apr 28, 11:54 UTC

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.