All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

Problems? Report an issue with StarRez Cloud.

StarRez Regions ? Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality ? Operational
Email Sending Operational
StarRez Cloud Payment Service ? Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
Mercury Cloud Operational
North America ? Operational
EMEA ? Operational
Housing Director Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 2024 - 04:16 UTC
Update - Maintenance has been rescheduled to the 21st of April at 1pm AEST
Apr 12, 2024 - 04:13 UTC
Scheduled - StarRez will be performing maintenance to the StarRez Cloud Payments Service, which is scheduled to run on Sunday, April 21st at 1pm AEST.

Regional Maintenance Windows:
- APAC: AEST 1-5pm
- AMERICA`s: April 20th EDT 11pm-3am / PDT 8pm-12am
- EMEA: GMT 3-7am

During this 4-hour maintenance window, works will be occurring on backend infrastructure with no downtime expected.

However, if you do face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your StarRez Cloud environments.

Apr 10, 2024 - 02:11 UTC
Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024
Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 UTC
Scheduled - The Starrez Platform Team will be upgrading Mercury Cloud to the latest version, maintenance is scheduled to run on:

-AMERICA's: Sunday, April 14th 10:00 - 13:00 EST
-EMEA: Sunday, April 14th 14:00 - 17:00 GMT

During this time there is an anticipated outage window of 10 minutes during which Mercury Cloud will be unavailable/inaccessible.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your Mercury Cloud environment.

Apr 5, 14:06 UTC
Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024
Postmortem - Read details
Apr 11, 22:41 UTC
Resolved - Engineers have confirmed all sites and services are operational.
- An incident postmortem will be provided at a later date.

Apr 7, 18:16 UTC
Monitoring - Engineers have resolved the issue and all sites are coming back online.
- We will continue to monitor all sites to confirm full functionality.
- An incident postmortem will be provided at a later date.

Apr 7, 17:11 UTC
Update - Engineers have identified the issue and are currently working towards propagating a resolution.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apr 7, 16:26 UTC
Update - Engineers have identified the issue and are currently working towards propagating a resolution.
Apr 7, 15:33 UTC
Update - Engineers have identified the issue and are currently working towards propagating a resolution.
Apr 7, 14:31 UTC
Identified - Engineers have identified the issue and are currently working towards propagating a resolution.
Apr 7, 13:30 UTC
Investigating - Customers in the following region(s) are currently having a service disruption related to DNS name Resolution Starting at 9am UTC
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team

Apr 7, 09:00 UTC
Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Resolved - This incident has been resolved.
Apr 4, 09:52 UTC
Monitoring - The issue has been mitigated and connectivity has stabilised.

StarRez Engineers will continue to monitor the situation closely and will close of this incident once stability is confirmed ongoing.

Next update as warranted by change of events.

Apr 4, 05:14 UTC
Update - This issue is still ongoing and is being reviewed with our upstream vendor. It has been confirmed that this is impacting the region as a whole but no information has been provided yet regarding mitigation or resolution.

At this time customers will continue to experience intermittent request failures within the StarRez Web, PortalX, Task Runner and Schedule Service products.

Updates on this issue will occur within the 2 hours or as warranted by change of events.

Apr 4, 02:47 UTC
Identified - A database connectivity issue has been identified which is causing intermittent outages across a large subset of customers in the East US region.

StarRez Engineers are engaging with our upstream vendor to find the root cause of the issue.

Updates on this issue will occur within the next hour.

Apr 4, 01:35 UTC
Investigating - We are currently investigating service disruption affecting some customers in the East US region.
Apr 4, 00:44 UTC