All Systems Operational

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Welcome to the StarRez Cloud status page.
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StarRez Regions Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Africa North Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality Operational
Email Sending Operational
StarRez Cloud Payment Service Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
The Housing Director Cloud Operational
The Housing Director Cloud Services Operational
Mercury Cloud Operational
North America Operational
EMEA Operational
Iris Cloud Operational
Iris Conference Operational
Iris Registration Operational
College Pads Operational
Integrations Operational
Partner Sites Operational
Single Sign On Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 28, 2026

No incidents reported today.

Oct 27, 2026

Service disruption - West Europe
Resolved - This incident has been resolved.
Oct 27, 18:15 UTC
Monitoring - An upstream provider has remedied the issue, and we are seeing stability return to the region.
Engineers will monitor closely to confirm a return to normal operation

Next update as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Oct 27, 16:18 UTC
Identified - The issue has been identified and StarRez Engineers are actively working on a mitigation for the issue.

Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Oct 27, 15:44 UTC
Investigating - We are investigating an issue affecting access to StarRez sites hosted in our West Europe region. Some or all pages may fail to load or may time out. The issue began at approximately 14:35 UTC on 27 October 2026. Our engineering team is actively investigating and we will provide an update within 60 minutes, or sooner if we have more information.
Oct 27, 15:12 UTC
Service Disruption - THD SSO login issue
Resolved - This incident has been resolved.
Oct 27, 16:54 UTC
Update - We are continuing to monitor for any further issues.
Oct 27, 16:32 UTC
Monitoring - A fix has been implemented, and all impacted sites should now be restored.
StarRez Engineers are actively monitoring to confirm stability.
Oct 27, 15:47 UTC
Identified - THD customers experienced SSO login failures.
The issue was caused by an upstream provider, and a fix has been implemented.
The next update is due within 60 minutes, or as warranted by changes in events.
Oct 27, 15:02 UTC
Investigating - THD customers are experiencing an SSO login service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
Oct 27, 13:41 UTC

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Collegepads Service Disruption
Resolved - This incident has been resolved.
Oct 24, 00:18 UTC
Monitoring - A fix has been implemented, and all impacted sites should now be restored.
Engineers are actively monitoring to confirm stability.
Oct 23, 22:46 UTC
Identified - The issue has been identified, and Engineers are actively working to remediate the issue.

-Next update expected within 60 minutes, or as warranted by a change of events.
Oct 23, 21:52 UTC
Investigating - College Pads customers are experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Oct 23, 20:45 UTC

Oct 23, 2026

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

Service Disruption - THD authentication issue
Resolved - This incident has been resolved.
Oct 19, 18:41 UTC
Monitoring - A fix has been implemented, and all impacted sites should now be restored.
StarRez Engineers are actively monitoring to confirm stability.
Oct 19, 15:05 UTC
Identified - THD customers are experiencing a service disruption.
The issue has been identified and engineers are actively implementing a fix.
The next update is due within 60 minutes, or as warranted by changes in events.
Oct 19, 14:20 UTC
Investigating - THD customers are experiencing a service disruption caused by an issue with logging.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
Oct 19, 13:18 UTC

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

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