StarRez Cloud Status

All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

Problems? Report an issue with StarRez Cloud.

StarRez Regions Operational

Australia East Operational

Australia Southeast Operational

Canada Central Operational

Canada East Operational

Central US Operational

East US Operational

East US 2 Operational

France Central Operational

North Central US Operational

North Europe Operational

South Africa North Operational

South Central US Operational

Southeast Asia Operational

Switzerland North Operational

UK South Operational

UK West Operational

West Central US Operational

West Europe Operational

West US Operational

West US 2 Operational

StarRez Core Functionality Operational

Email Sending Operational

StarRez Cloud Payment Service Operational

Ancillary Services Operational

StarCare Online Operational

Self-Service Portal Operational

The Housing Director Cloud Operational

The Housing Director Cloud Services Operational

Mercury Cloud Operational

North America Operational

EMEA Operational

Iris Cloud Operational

Iris Conference Operational

Iris Registration Operational

College Pads Operational

Integrations Operational

Partner Sites Operational

Single Sign On Service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 26, 2026

Service Disruption - Central US

Resolved - This incident has been resolved.
Jun 26, 06:13 UTC

Update - We are continuing to monitor for any further issues.
Jun 26, 06:10 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 06:10 UTC

Identified - The issue has been identified and engineers are remediating to bring sites back online.
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Jun 26, 06:01 UTC

Investigating - Customers in the Central US region are currently having a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Jun 26, 05:53 UTC

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

Service Disruption: College Pads

Resolved - This incident has been resolved.
Jun 13, 00:14 UTC

Monitoring - The underlying issues have now been resolved with all customer workloads now back online.

Engineers will continue to monitor the situation.
Jun 12, 22:01 UTC

Investigating - College Pads customers are experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Jun 12, 21:26 UTC

Jun 12, 2026

Scheduled Backend Maintenance - THD Cloud

Completed - The scheduled maintenance has been completed.
Jun 12, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 03:00 UTC

Scheduled - StarRez will be performing scheduled overnight maintenance to update the backend infrastructure supporting flat-file integrations within the THD platform.

This work is planned across the following maintenance windows:
9-Jun-2026, 11:00 PM EDT to 10-Jun-2026, 4:00 AM EDT
10-Jun-2026, 11:00 PM EDT to 11-Jun-2026, 4:00 AM EDT
11-Jun-2026, 11:00 PM EDT to 12-Jun-2026, 4:00 AM EDT

The maintenance is intended to improve the infrastructure supporting these integrations. We are taking steps to avoid disruption to scheduled integration activity, and no customer action is required.

If you experience any unexpected issues during or after the maintenance windows, please contact THD Support.
Jun 3, 22:47 UTC