All Systems Operational

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Welcome to the StarRez Cloud status page.
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StarRez Regions Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Africa North Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality Operational
Email Sending Operational
StarRez Cloud Payment Service Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
The Housing Director Cloud Operational
The Housing Director Cloud Services Operational
Mercury Cloud Operational
North America Operational
EMEA Operational
Iris Cloud Operational
Iris Conference Operational
Iris Registration Operational
College Pads Operational
Integrations Operational
Partner Sites Operational
Single Sign On Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 1, 2026
Service Disruption - Australia South East
Resolved - This incident has been resolved.
Sep 1, 00:18 UTC
Monitoring - A fix has been implemented, and we are seeing stability return to the region. StarRez Engineers will monitor closely to confirm a return to normal operation

Next update as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 31, 23:32 UTC
Update - A fix has been implemented, and we are seeing stability return to the region. StarRez Engineers will monitor closely to confirm a return to normal operation

Next update as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 31, 23:32 UTC
Identified - The issue has been identified and StarRez Engineers are actively working on a mitigation for the issue.

Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 31, 23:19 UTC
Investigating - Customers in Australia South East are currently experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 31, 23:11 UTC
Aug 31, 2026
Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026
Service Disruption - THD SFTP service
Resolved - This incident has been resolved.
Aug 27, 20:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 18:39 UTC
Identified - The issue has been identified and engineers are remediating.
The next update is due within 60 minutes, or as warranted by changes in events.
Aug 27, 17:52 UTC
Update - Engineers are actively working to remediate the issue.  
Next update expected within 60 minutes, or as warranted by a change of events.
Aug 27, 17:05 UTC
Investigating - THD customers using the SFTP server data-03.datacenter.adirondacksolutions.com are experiencing a service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
Aug 27, 16:02 UTC
Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

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