THD - mail service disruption
Identified - The issue impacting the upstream provider has been identified, and a solution is currently being implemented.

Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 16:06 UTC
Update - Our upstream provider is continuing to investigate the issue.
Aug 13, 2026 - 15:29 UTC
Investigating - We're currently seeing a partial outage with outbound email for some customers. This is due to a heat-related incident at one of our upstream infrastructure providers, and their team is actively working on it.

Who's affected: Customers using THD-hosted email servers may notice emails being delayed or failing to send.

Who's not affected: Customers using their own email infrastructure or AWS SES — your email is sending normally.

Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 14:17 UTC

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The Housing Director Cloud Partial Outage
The Housing Director Cloud Services Partial Outage
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 13, 2026

Service Disruption - Australia East
Resolved - This incident has been resolved.
Aug 13, 06:30 UTC
Monitoring - We are seeing stability return to the region. Engineers will monitor closely to confirm a return to normal operation

-Next update eas warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 13, 06:10 UTC
Update - Our upstream vendor logs have confirmed hardware failure as the cause of our issue however outages are ongoing as hardware recovers.
We have escalated the situation with our vendor.

-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 13, 05:52 UTC
Identified - The issue has been identified, and sites are coming back online

-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 13, 05:23 UTC
Investigating - A subset of customers in Australia East are currently experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Aug 13, 05:19 UTC

Aug 12, 2026

Service Disruption - The Housing Director
Resolved - This incident has been resolved.
Aug 12, 06:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 04:24 UTC
Investigating - THD customers on the ND & Baltimore servers are experiencing a service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
Aug 12, 03:57 UTC

Aug 11, 2026

Service Disruption: Collegepads
Resolved - This incident has been resolved.
Aug 11, 20:27 UTC
Update - We are continuing to monitor for any further issues.
Aug 11, 20:27 UTC
Monitoring - The underlying issues have now been resolved with all customer workloads now back online.

Engineers will continue to monitor the situation.
Aug 11, 19:20 UTC
Investigating - College Pads customers are experiencing a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.
Aug 11, 19:04 UTC

Aug 10, 2026

Scheduled Mercury Cloud Maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 UTC
Scheduled - The StarRez Platform Team will be upgrading Mercury Cloud to version 2026.2, maintenance is scheduled to run on:

-AMERICA's: Sunday, August 9th 21:00 - 00:00 EDT
-EMEA: Monday, August 10th 02:00 - 05:00 GMT

During this time there is an anticipated outage window of 10 minutes during which Mercury Cloud will be unavailable/inaccessible.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your Mercury Cloud environment.
Jul 27, 17:11 UTC

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

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