All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

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StarRez Regions ? Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality ? Operational
Email Sending Operational
StarRez Cloud Payment Service ? Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
Mercury Cloud Operational
North America ? Operational
EMEA ? Operational
Housing Director Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024
Degraded Performance - StarRez Cloud Payment Service
Resolved - This incident has been resolved.
Apr 22, 05:51 UTC
Monitoring - A fix has been implemented and we are monitoring.
Apr 22, 02:40 UTC
Apr 21, 2024
Scheduled Backend Platform Maintenance - StarRez Cloud Payment Service
Completed - The scheduled maintenance has been completed.
Apr 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 04:16 UTC
Update - Maintenance has been rescheduled to the 21st of April at 1pm AEST
Apr 12, 04:13 UTC
Scheduled - StarRez will be performing maintenance to the StarRez Cloud Payments Service, which is scheduled to run on Sunday, April 21st at 1pm AEST.

Regional Maintenance Windows:
- APAC: AEST 1-5pm
- AMERICA`s: April 20th EDT 11pm-3am / PDT 8pm-12am
- EMEA: GMT 3-7am

During this 4-hour maintenance window, works will be occurring on backend infrastructure with no downtime expected.

However, if you do face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your StarRez Cloud environments.
Apr 10, 02:11 UTC
Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024
Scheduled Mercury Cloud Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 14:00 UTC
Scheduled - The Starrez Platform Team will be upgrading Mercury Cloud to the latest version, maintenance is scheduled to run on:

-AMERICA's: Sunday, April 14th 10:00 - 13:00 EST
-EMEA: Sunday, April 14th 14:00 - 17:00 GMT

During this time there is an anticipated outage window of 10 minutes during which Mercury Cloud will be unavailable/inaccessible.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your Mercury Cloud environment.
Apr 5, 14:06 UTC
Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

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