Services remain stable and performant. This incident has been resolved.
Sep 15, 05:38 UTC
StarRez engineers have been working with our primary upstream provider. They have determined that a cooling failure in a single zone caused an automated shut down of a number of resources within the United Kingdom region. Services have now been restored and StarRez is monitoring to confirm there are no subsequent outages. We are currently waiting on a more thorough analysis from our upstream provider on steps being taken to mitigate a similar issue in the future.
Sep 14, 20:49 UTC
Our upstream provider is still working on mitigating this item.
We will continue to provide regular updates on the status of this outage.
Sep 14, 19:31 UTC
One of our upstream provider has identified the cause and is currently working at bringing services back online.
Our Next update within 90 minutes or as warranted by a change of status.
Sep 14, 17:56 UTC
Customer in the United Kingdom may experience service disruptions with StarRez Applications. This included Web, Portal/X, Schedule Services, Task Runner and Rest.
-Engineers are actively working with the upstream provider to remediate the issue
-Next update as warranted by a change of status or events
Apologies for any inconvenience,
Sep 14, 15:32 UTC