All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Global Regions Operational
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
Core Functionality Operational
Email Sending Operational
StarRez Cloud Payment Service
Operational
Ancillary Services Operational
90 days ago
100.0 % uptime
Today
StarCare Online Operational
Self-Service Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 28, 2023

No incidents reported today.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Outage affecting some customers in the US East
Postmortem - Read details
Sep 27, 00:04 UTC
Resolved - This incident has been resolved.

StarRez Engineers will be reviewing failback of customer databases over the coming days and will fail back when it is safe to do so.

A postmortem will be posted in due course once more information is known from our vendor.

Please reach out to the StarCare team if any further information is required.
Sep 16, 23:30 UTC
Monitoring - Our upstream vendor has confirmed again that the outage is still ongoing within this region.

All customers impacted by this event have now been failed over into the DR region and are back online.

We will now move into a monitoring state until the underlying outage has been closed out.

- Updates within the as warranted by change of events
Sep 16, 16:58 UTC
Update - The service wide outage is still ongoing within this region.

StarRez Engineers are actively in the process of executing our Disaster Recovery plan for all impacted customers.

Over 50% of impacted customers are now back online.

- Updates within the as warranted by change of events

Apologies for the inconvenience
StarRez
Sep 16, 15:58 UTC
Update - The service wide outage is still ongoing within this region.

StarRez Engineers are actively in the process of executing our Disaster Recovery plan for all impacted customers.

Customers are starting to come online as this process completes.

- Updates within the next hour or as warranted.

Apologies for the inconvenience
StarRez
Sep 16, 14:35 UTC
Identified - The issue has been identified to be a service wide outage in this region.

StarRez Engineers are actively in the process of initiating our Disaster Recovery plan for all impacted customers.

- Updates within the next hour or as warranted.

Apologies for the inconvenience
StarRez
Sep 16, 13:40 UTC
Update - StarRez engineers are still working on our upstream vendor to identify the source of the outage.

StarRez Engineers are actively in the process of initiating our Disaster Recovery plan for all impacted customers.

- Updates within the next hour or as warranted.

Apologies for the inconvenience
StarRez
Sep 16, 13:25 UTC
Update - StarRez engineers are still waiting on our upstream vendor to identify the source of the outage.

StarRez Engineers are also now in the process of initiating our Disaster Recovery plan for all impacted customers.

- Updates within the next hour or as warranted.

Apologies for the inconvenience
StarRez
Sep 16, 12:27 UTC
Update - StarRez engineers continue to work with our upstream vendor to identify the source of the outage. Confirming only a subset of customers within this region are currently impacted.

- Updates within the next hour or as warranted.

Apologies for the inconvenience
StarRez
Sep 16, 11:42 UTC
Update - We are continuing to investigate the issue with our hosting provider where some customer databases in the US East region have gone offline.
Sep 16, 09:45 UTC
Investigating - We are currently investigating an issue with our hosting provider where some customer databases in the US East region have gone offline.
More details to follow...
Sep 16, 08:30 UTC
Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

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