Postmortem -
Read details
Sep 27, 00:04 UTC
Resolved -
This incident has been resolved.
StarRez Engineers will be reviewing failback of customer databases over the coming days and will fail back when it is safe to do so.
A postmortem will be posted in due course once more information is known from our vendor.
Please reach out to the StarCare team if any further information is required.
Sep 16, 23:30 UTC
Monitoring -
Our upstream vendor has confirmed again that the outage is still ongoing within this region.
All customers impacted by this event have now been failed over into the DR region and are back online.
We will now move into a monitoring state until the underlying outage has been closed out.
- Updates within the as warranted by change of events
Sep 16, 16:58 UTC
Update -
The service wide outage is still ongoing within this region.
StarRez Engineers are actively in the process of executing our Disaster Recovery plan for all impacted customers.
Over 50% of impacted customers are now back online.
- Updates within the as warranted by change of events
Apologies for the inconvenience
StarRez
Sep 16, 15:58 UTC
Update -
The service wide outage is still ongoing within this region.
StarRez Engineers are actively in the process of executing our Disaster Recovery plan for all impacted customers.
Customers are starting to come online as this process completes.
- Updates within the next hour or as warranted.
Apologies for the inconvenience
StarRez
Sep 16, 14:35 UTC
Identified -
The issue has been identified to be a service wide outage in this region.
StarRez Engineers are actively in the process of initiating our Disaster Recovery plan for all impacted customers.
- Updates within the next hour or as warranted.
Apologies for the inconvenience
StarRez
Sep 16, 13:40 UTC
Update -
StarRez engineers are still working on our upstream vendor to identify the source of the outage.
StarRez Engineers are actively in the process of initiating our Disaster Recovery plan for all impacted customers.
- Updates within the next hour or as warranted.
Apologies for the inconvenience
StarRez
Sep 16, 13:25 UTC
Update -
StarRez engineers are still waiting on our upstream vendor to identify the source of the outage.
StarRez Engineers are also now in the process of initiating our Disaster Recovery plan for all impacted customers.
- Updates within the next hour or as warranted.
Apologies for the inconvenience
StarRez
Sep 16, 12:27 UTC
Update -
StarRez engineers continue to work with our upstream vendor to identify the source of the outage. Confirming only a subset of customers within this region are currently impacted.
- Updates within the next hour or as warranted.
Apologies for the inconvenience
StarRez
Sep 16, 11:42 UTC
Update -
We are continuing to investigate the issue with our hosting provider where some customer databases in the US East region have gone offline.
Sep 16, 09:45 UTC
Investigating -
We are currently investigating an issue with our hosting provider where some customer databases in the US East region have gone offline.
More details to follow...
Sep 16, 08:30 UTC