Update - Our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery.
We are actively migrating affected customers to SES to reduce the impact of the disruption and restore normal email processing as quickly as possible.
While the primary impact of the upstream provider issue remains focused on email delivery, customers may also experience broader service degradation, including intermittent slowness or temporary disruptions.
Our teams continue to actively monitor the environment and work to minimize customer impact.
Aug 13, 2026 - 20:07 UTC
We are actively migrating affected customers to SES to reduce the impact of the disruption and restore normal email processing as quickly as possible.
While the primary impact of the upstream provider issue remains focused on email delivery, customers may also experience broader service degradation, including intermittent slowness or temporary disruptions.
Our teams continue to actively monitor the environment and work to minimize customer impact.
Aug 13, 2026 - 20:07 UTC
Update - While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery.
We are continuing to actively migrate affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible.
Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 19:43 UTC
We are continuing to actively migrate affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible.
Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 19:43 UTC
Update - While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery.
We are actively migrating affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible.
Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 18:14 UTC
We are actively migrating affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible.
Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 18:14 UTC
Update - The issue impacting the upstream provider has been identified, and a solution is currently being implemented.
Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 17:04 UTC
Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 17:04 UTC
Identified - The issue impacting the upstream provider has been identified, and a solution is currently being implemented.
Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 16:06 UTC
Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 16:06 UTC
Update - Our upstream provider is continuing to investigate the issue.
Aug 13, 2026 - 15:29 UTC
Aug 13, 2026 - 15:29 UTC
Investigating - We're currently seeing a partial outage with outbound email for some customers. This is due to a heat-related incident at one of our upstream infrastructure providers, and their team is actively working on it.
Who's affected: Customers using THD-hosted email servers may notice emails being delayed or failing to send.
Who's not affected: Customers using their own email infrastructure or AWS SES — your email is sending normally.
Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 14:17 UTC
Who's affected: Customers using THD-hosted email servers may notice emails being delayed or failing to send.
Who's not affected: Customers using their own email infrastructure or AWS SES — your email is sending normally.
Next update expected within 60 minutes, or as warranted by a change of events.
Aug 13, 2026 - 14:17 UTC
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StarRez Regions
Operational
Australia East
Operational
Australia Southeast
Operational
Canada Central
Operational
Canada East
Operational
Central US
Operational
East US
Operational
East US 2
Operational
France Central
Operational
North Central US
Operational
North Europe
Operational
South Africa North
Operational
South Central US
Operational
Southeast Asia
Operational
Switzerland North
Operational
UK South
Operational
UK West
Operational
West Central US
Operational
West Europe
Operational
West US
Operational
West US 2
Operational
StarRez Core Functionality
Operational
Email Sending
Operational
StarRez Cloud Payment Service
Operational
Ancillary Services
Operational
StarCare Online
Operational
Self-Service Portal
Operational
The Housing Director Cloud
Partial Outage
The Housing Director Cloud Services
Partial Outage
Mercury Cloud
Operational
North America
Operational
EMEA
Operational
Iris Cloud
Operational
Iris Conference
Operational
Iris Registration
Operational
College Pads
Operational
Integrations
Operational
Partner Sites
Operational
Single Sign On Service
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance