We have confirmed the issue is resolved.
-Engineers have identified multiple ways to make the platform more resilient to these issues moving forward.
Sep 26, 13:19 UTC
All Customer links are currently operational.
-Engineers have identified the cause and are currently investigating permanent solutions.
-Engineers will continue to monitor all applications.
Sep 23, 14:43 UTC
Engineers are continuing to work with the upstream provider to confirm a permanent solution is put in place.
- Next update is expected by 11am EST or as warranted by a change of events.
Sep 22, 22:35 UTC
The issue has been identified with the upstream provided.
- Engineers have put in place a solution to minimize the impact.
- Upstream provider is currently working on a permanent solution.
- Next update is expected within the next 3 hours or as warranted by a change of events.
Sep 22, 18:34 UTC
Customers within the US-EAST region are experiencing intermittent service disruptions with core StarRez applications .
-Engineers are actively reviewing this issue with our upstream provider.
-Next update expected within the next 3 hours, or as warranted by a change of events.
Sep 22, 16:22 UTC