StarRez Cloud Status

All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

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StarRez Regions Operational

Australia East Operational

Australia Southeast Operational

Canada Central Operational

Canada East Operational

Central US Operational

East US Operational

East US 2 Operational

France Central Operational

North Central US Operational

North Europe Operational

South Africa North Operational

South Central US Operational

Southeast Asia Operational

Switzerland North Operational

UK South Operational

UK West Operational

West Central US Operational

West Europe Operational

West US Operational

West US 2 Operational

StarRez Core Functionality Operational

Email Sending Operational

StarRez Cloud Payment Service Operational

Ancillary Services Operational

StarCare Online Operational

Self-Service Portal Operational

Mercury Cloud Operational

North America Operational

EMEA Operational

Housing Director Cloud Operational

Iris Cloud Operational

Iris Conference Operational

Iris Registration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 19, 2026

No incidents reported today.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

Unscheduled THD Service Outage - [all sites] [newport]

Resolved - This incident has been resolved.
Mar 10, 14:02 UTC

Update - We are continuing to monitor for any further issues.
Mar 10, 12:59 UTC

Monitoring - Service has recovered since applying the mitigation.

We are continuing to monitor the situation.

Next update in 60 minutes or sooner if we have more information.
Mar 10, 11:32 UTC

Investigating - THD customers on the Newport server might experience a service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
Mar 10, 10:20 UTC

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

StarRez Cloud Payment Service

Resolved - This incident has been resolved
Mar 5, 01:36 UTC

Identified - Engineers have applied a mitigation to address the issue and are continuing to review the situation.

Next update in 60 minutes or sooner if we have more information.
Mar 4, 23:22 UTC

Investigating - We are investigating service degradation for Cloud Payments in the US Region.

Engineers are working on mitigating the issue.

Next Update in 60 minutes or sooner if we have more information.
Mar 4, 23:12 UTC