All Systems Operational

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Welcome to the StarRez Cloud status page.
Subscribe to this page for updates on scheduled & unscheduled events impacting the StarRez, Mercury and Housing Director Cloud platforms.

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Uptime over the past 90 days. View historical uptime.
StarRez Regions ? Operational
90 days ago
99.9 % uptime
Today
Australia East Operational
Australia Southeast Operational
Canada Central Operational
Canada East Operational
Central US Operational
East US Operational
East US 2 Operational
France Central Operational
North Central US Operational
North Europe Operational
South Africa North Operational
90 days ago
99.9 % uptime
Today
South Central US Operational
Southeast Asia Operational
Switzerland North Operational
UK South Operational
UK West Operational
West Central US Operational
West Europe Operational
West US Operational
West US 2 Operational
StarRez Core Functionality ? Operational
Email Sending Operational
StarRez Cloud Payment Service ? Operational
Ancillary Services Operational
StarCare Online Operational
Self-Service Portal Operational
Mercury Cloud Operational
North America ? Operational
EMEA ? Operational
Housing Director Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 26, 2025

No incidents reported today.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025

No incidents reported.

Jan 22, 2025

No incidents reported.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025
Scheduled Mercury Cloud Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 15:00 UTC
Scheduled - The StarRez Platform Team will be upgrading Mercury Cloud to version 2024.4.9133, maintenance is scheduled to run on:

-AMERICA's: Sunday, January 19th 10:00 - 13:00 EST
-EMEA: Sunday, January 19th 15:00 - 18:00 GMT

During this time there is an anticipated outage window of 10 minutes during which Mercury Cloud will be unavailable/inaccessible.

However if you face any issues after the maintenance window, please refer to our StarRez Cloud Support article.

StarRez will continue to complete these upgrades to ensure optimal performance of your Mercury Cloud environment.
Jan 6, 19:31 UTC
Jan 18, 2025

No incidents reported.

Jan 17, 2025
Service Disruption - South Africa Region
Resolved - This incident has been resolved.
Jan 17, 02:03 UTC
Monitoring - The source of the issue has been identified and infrastructure is now back online
Jan 17, 01:38 UTC
Investigating - Customers in the South Africa region are currently having a service disruption
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Jan 17, 01:19 UTC
Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

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