StarRez Root Cause Analysis

Global outage - 25th Jan 2023

Summary

On the 25th Jan 2023, customers across all regions experienced intermittent downtime to a number of core services: The affected sites would be unreachable for a short time, then come back online shortly after, often several times a minute.

Root Cause

The root cause was determined to be a global network outage with our upstream provider

Resolution

Our upstream provider reverted a change made to their Wide Area Network (WAN), which restored stability for all affected StarRez sites.