Service Disruption - Core Applications - US East Region

Incident Report for StarRez Cloud

Resolved

This incident has been resolved.
Posted May 25, 2019 - 15:30 UTC

Monitoring

Services are now back online and showing as stable.
Engineers will continue to monitor the situation.
Posted May 25, 2019 - 11:24 UTC

Update

Our upstream provider is still actively working on a resolution, with instability still being seen across a subset of customer services.

Engineers are monitoring the situation and will provide updates as warranted by a change of events.
Posted May 25, 2019 - 10:51 UTC

Identified

Our upstream provider has identified the issue and is actively working on a resolution.
Customer services are starting to come online. More updates as they are provided to us.
Posted May 25, 2019 - 10:25 UTC

Investigating

Customers in the East US region may experience a service disruption with core StarRez applications due to issues seen with our upstream provider.

Engineers are monitoring the situation and will provide updates as warranted by a change of events.
Posted May 25, 2019 - 10:15 UTC