A fix has been implemented and we are monitoring the results.
Posted Apr 30, 2025 - 07:08 UTC
Update
This issue has now been resolved. Email templates can now be created and updated via the new Drag & Drop Email wizard.
Our Engineers will continue to monitor for any issues.
Posted Apr 30, 2025 - 07:08 UTC
Update
Engineers are performing final validation of a fix before a wider rollout is initiated.
We would like to confirm again that this issue only impacts editing and creation of email templates via the new drag & drop email wizard.
Email sending is not impacted for emails using existing templates.
The classic email wizard remains unaffected by this issue.
- Next update expected within the next 2hrs, or as warranted by a change of events.
Posted Apr 30, 2025 - 05:33 UTC
Identified
The issue has been identified and StarRez engineers are currently implementing a fix.
Once complete, StarRez will begin rolling this out to all customers sites.
- Next update expected within 2hrs, or as warranted by a change of events.
Posted Apr 30, 2025 - 03:21 UTC
Investigating
StarRez is aware of an issue with the drag and drop email wizard that is preventing templates from being edited, or new templates from being added. Any previously existing templates will continue to work as expected.
- Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience, StarRez Team
Posted Apr 30, 2025 - 02:53 UTC
This incident affected: StarRez Core Functionality (Email Sending) and StarRez Regions (Australia East, Australia Southeast, Canada Central, Canada East, Central US, East US, East US 2, France Central, North Central US, North Europe, South Africa North, South Central US, Southeast Asia, Switzerland North, UK South, UK West, West Central US, West Europe, West US, West US 2).