A fix has been implemented and we are monitoring the results.
Posted Jun 11, 2026 - 04:48 UTC
Update
We are seeing small improvements in completion rates however errors are still occurring, and we expect timeouts and prolonged response delays whilst this incident is ongoing. Our upstream vendor is continuing they're efforts to mitigate and resolve this situation.
-Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience, StarRez Team
Posted Jun 11, 2026 - 04:07 UTC
Identified
The issue has been acknowledged and identified with our upstream vendor who is actively working to restore services.
-Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience, StarRez Team
Posted Jun 11, 2026 - 02:59 UTC
Investigating
Customers in all regions are currently experiencing a service disruption for AI features within the StarRez product. The features impacted are: - Write with AI - Rez 360 Intelligence - Summaries - Parcels AI scanning ( - Program Agent Beta - Rez 360 Intelligence : Ask Ai beta
All other functionality within the StarRez product is not impacted at this time.
-Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.
Apologies for any inconvenience, StarRez Team
Posted Jun 11, 2026 - 02:45 UTC
This incident affected: StarRez Regions (Australia East, Australia Southeast, Canada Central, Canada East, Central US, East US, East US 2, France Central, North Central US, North Europe, South Africa North, South Central US, Southeast Asia, Switzerland North, UK South, UK West, West Central US, West Europe, West US, West US 2).