Unscheduled Service Outage - Core Applications - UK South Region

Incident Report for StarRez Cloud

Resolved

This incident has been resolved.
Posted Jan 11, 2019 - 17:22 UTC

Update

We are continuing to monitor for any further issues.
Posted Jan 11, 2019 - 05:13 UTC

Monitoring

Services in the UK South region have stabilized and returned to normal operation.
Posted Jan 10, 2019 - 17:31 UTC

Identified

The issue has been identified and engineers have implemented a fix to decrease the impact of the issue.

The issue has been isolated to the upstream provider and we are currently awaiting on the provider for an update. We will provide an update once any further information has been provided.
Posted Jan 10, 2019 - 14:52 UTC

Investigating

Customers in the UK South region are experiencing a service disruption with core StarRez applications.
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Posted Jan 10, 2019 - 14:24 UTC
This incident affected: StarRez Core Functionality (Email Sending).