Service Disruption - All StarRez Services - Multiple Regions

Incident Report for StarRez Cloud

Resolved

This incident has been resolved.
Posted May 03, 2019 - 02:10 UTC

Update

StarRez services in all regions have been restored with testing underway. Engineers are monitoring for stability across all regions.

If you are still having issues, please reach out to StarCare via starcare@starrez.com.
Posted May 02, 2019 - 22:08 UTC

Monitoring

Upstream provider services and routing is stablising with connectivity to StarRez applications returning to stable in most scenarios. A small subset of customers remain impacted.

Engineers continue to work towards full service restoration.
Posted May 02, 2019 - 21:49 UTC

Update

A multitude of major service providers are impacted by an Internet-wide traffic issue appearing to primarily affect services in North America & Europe, however residual impact is being seen globally.

Engineers are continuing to work with upstream providers to obtain more information.

We apologies for the disruption.
Posted May 02, 2019 - 20:33 UTC

Investigating

Customers in some regions are experiencing a service disruption with all StarRez services.
-Engineers are actively working to remediate the issue.
-Next update expected within 60 minutes, or as warranted by a change of events.

Apologies for any inconvenience,
StarRez Team
Posted May 02, 2019 - 19:58 UTC
This incident affected: StarRez Core Functionality (Email Sending).