THD - self service outage

Incident Report for StarRez Cloud

Resolved

This incident has been resolved.

Posted Sep 28, 2026 - 17:52 UTC

Monitoring

All self service sites are now back online.
StarRez Engineers are actively monitoring to confirm stability.

Posted Sep 28, 2026 - 16:02 UTC

Identified

The issue has been identified and engineers are remediating.
The next update is due within 60 minutes, or as warranted by changes in events.

Posted Sep 28, 2026 - 15:13 UTC

Investigating

Students are currently unable to access THD Self Service. Staff access to The Housing Director is not affected.
Engineers are investigating and working to restore service.
The next update will be provided within 60 minutes, or sooner if the situation changes.

Posted Sep 28, 2026 - 14:40 UTC

This incident affected: The Housing Director Cloud (The Housing Director Cloud Services).