Service Disruption - THD authentication issue

Incident Report for StarRez Cloud

Resolved

This incident has been resolved.

Posted Oct 19, 2026 - 18:41 UTC

Monitoring

A fix has been implemented, and all impacted sites should now be restored.
StarRez Engineers are actively monitoring to confirm stability.

Posted Oct 19, 2026 - 15:05 UTC

Identified

THD customers are experiencing a service disruption.
The issue has been identified and engineers are actively implementing a fix.
The next update is due within 60 minutes, or as warranted by changes in events.

Posted Oct 19, 2026 - 14:20 UTC

Investigating

THD customers are experiencing a service disruption caused by an issue with logging.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.

Posted Oct 19, 2026 - 13:18 UTC

This incident affected: The Housing Director Cloud (The Housing Director Cloud Services).