Service Disruption - THD SSO login issue

Incident Report for StarRez Cloud

Resolved

This incident has been resolved.

Posted Oct 27, 2026 - 16:54 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 27, 2026 - 16:32 UTC

Monitoring

A fix has been implemented, and all impacted sites should now be restored.
StarRez Engineers are actively monitoring to confirm stability.

Posted Oct 27, 2026 - 15:47 UTC

Identified

THD customers experienced SSO login failures.
The issue was caused by an upstream provider, and a fix has been implemented.
The next update is due within 60 minutes, or as warranted by changes in events.

Posted Oct 27, 2026 - 15:02 UTC

Investigating

THD customers are experiencing an SSO login service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.

Posted Oct 27, 2026 - 13:41 UTC

This incident affected: The Housing Director Cloud (The Housing Director Cloud Services).