Service Disruption - THD authentication issue

Incident Report for StarRez Cloud

Resolved

This incident has been resolved.

Posted Mar 04, 2026 - 18:34 UTC

Monitoring

Engineers have remediated the issue.
We will continue to monitor and will close this incident out once stability has been confirmed.

Posted Mar 04, 2026 - 16:13 UTC

Update

We are continuing to investigate this issue.

Posted Mar 04, 2026 - 16:02 UTC

Investigating

We are currently investigating an issue affecting Single Sign-On (SSO) authentication. Users may experience difficulties logging in via SSO.

- Engineers are actively working to remediate the issue.
- Next update expected within 60 minutes, or as warranted by a change of events.

Posted Mar 04, 2026 - 15:59 UTC

This incident affected: Housing Director Cloud.