Services remain stable and performant. This incident has been resolved.
Based on upstream provider information, intermittent high latency response times across backend services was the root cause of the issue. A future product enhancement will mitigate similar platform-level issues to ensure StarRez logon is not impacted.
Posted Mar 27, 2020 - 00:57 UTC
Monitoring
StarRez Engineers continue to monitor for stability across affected environments. At this time, all customer environments been stable for the past 5 hours.
Early indications from the upstream provider indicate a backend issue caused high latency between services across the platform, which in turn impacted a limited set of our environments.
Posted Mar 26, 2020 - 23:04 UTC
Update
Services are now back online and showing as stable for at least 90 minutes.
-Engineers are continuing to investigate with the upstream provider. -Engineers will continue to monitor the situation.
Posted Mar 26, 2020 - 20:19 UTC
Update
Service Disruptions are continuing to occur intermittently in the North America region. This can result in delays or timeouts while logging into Web, Portal/X.
-Engineers are actively working with the upstream provider to remediate the issue -Next update as warranted by a change of status or events
Posted Mar 26, 2020 - 18:32 UTC
Investigating
Service Disruptions are occuring intermittently in the North America region. This includes Web, Portal/X.
-Engineers are actively working with the upstream provider to remediate the issue -Next update as warranted by a change of status or events
Posted Mar 26, 2020 - 15:55 UTC
Monitoring
Services are now back online and showing as stable.
-Engineers are continuing to investigate with the upstream provider. -Engineers will continue to monitor the situation.
Posted Mar 26, 2020 - 14:28 UTC
Investigating
Customers in North America may experience service disruption with StarRez Applications. This includes Web, Portal/X.
-Engineers are actively working with the upstream provider to remediate the issue -Next update as warranted by a change of status or events