Services are returning to normal. We are closely monitoring the situation to ensure continued stability
Next update will be provided within 2 hours, or sooner if circumstances change.
Posted Oct 29, 2025 - 20:26 UTC
Update
Engineers are still attempting mitigations for StarRez CDN to bring customers back online.
Our upstream provider has rolled back their change and we are waiting for their full mitigation.
Customers may see sites become functional again, however StarRez payments remains impacted.
- Next update expected within 60 minutes, or as warranted by a change of events.
Posted Oct 29, 2025 - 20:06 UTC
Update
We have isolated the issue to StarRez Payments and StarRez CDN. Engineers are looking to mitigate the issue with CDN to bring customer sites back online.
Our upstream provider has implemented a mitigation and is rolling back their change now.
Customers may see sites become functional again, however StarRez payments remains impacted.
- Next update expected within 60 minutes, or as warranted by a change of events.
Posted Oct 29, 2025 - 18:58 UTC
Update
We are actively monitoring the situation. - Next update as warranted by a change of events.
Posted Oct 29, 2025 - 17:47 UTC
Identified
We have received confirmation from our upstream vendor regarding ongoing issues and are actively monitoring the situation. - Next update expected within 60 minutes, or as warranted by a change of events.
Posted Oct 29, 2025 - 16:46 UTC
Investigating
Customers in all regions are currently experiencing service disruptions. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events.
Posted Oct 29, 2025 - 16:25 UTC
This incident affected: StarRez Regions (Australia East, Australia Southeast, Canada Central, Canada East, Central US, East US, East US 2, France Central, North Central US, North Europe, South Africa North, South Central US, Southeast Asia, Switzerland North, UK South, UK West, West Central US, West Europe, West US, West US 2) and StarRez Core Functionality (StarRez Cloud Payment Service).