The issue impacting the upstream provider has been identified, and a solution is currently being implemented.
Next update expected within 60 minutes, or as warranted by a change of events.
Posted Aug 13, 2026 - 17:04 UTC
Identified
The issue impacting the upstream provider has been identified, and a solution is currently being implemented.
Next update expected within 60 minutes, or as warranted by a change of events.
Posted Aug 13, 2026 - 16:06 UTC
Update
Our upstream provider is continuing to investigate the issue.
Posted Aug 13, 2026 - 15:29 UTC
Investigating
We're currently seeing a partial outage with outbound email for some customers. This is due to a heat-related incident at one of our upstream infrastructure providers, and their team is actively working on it.
Who's affected: Customers using THD-hosted email servers may notice emails being delayed or failing to send.
Who's not affected: Customers using their own email infrastructure or AWS SES — your email is sending normally.
Next update expected within 60 minutes, or as warranted by a change of events.
Posted Aug 13, 2026 - 14:17 UTC
This incident affects: The Housing Director Cloud (The Housing Director Cloud Services).