Service Disruption - The Housing Director

Incident Report for StarRez Cloud

Resolved

This incident has been resolved.

Posted Aug 12, 2026 - 06:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 12, 2026 - 04:24 UTC

Investigating

THD customers on the ND & Baltimore servers are experiencing a service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.

Posted Aug 12, 2026 - 03:57 UTC

This incident affected: The Housing Director Cloud (The Housing Director Cloud Services).